Desk Sales Coordinator P&A BE

Location:

Schiphol-Rijk, NL, 1119 NV

Workplace: Hybrid

Employee Type: Employee

Share our passion:
Ever since our founder, Genichi Kawakami, established Yamaha Motor, it is our mission to give to ALL our customers KANDO. Not only with our products, but also to our employees. KANDO is a Japanese word to express the feeling of deep satisfaction and excitement you get when you encounter something of exceptional value, quality, and performance.

For Yamaha Motor Europe, branch Benelux (YMBNL) located at Schiphol-Rijk in the Netherlands, we are looking for a Desk Sales Coordinator P&A in our Sales & Product Parts/Accessories and Service Division.

About the role:
Coordinate all P&A multichannel Sales activities within the YMBNL P&A department. Inform dealer network, B2B, Customers and internal colleagues upon (new) P&A product information. Maintain and secure a flawless Yamaha P&A system. Offer a customer centric back office for all P&A related questions and/or assistance.

Your responsibilities:
• Dealer Support - Assist and inform our Dealer Network concerning all P&A related questions who reach out to us via email and telephone.
• Customer Support - Assist our Customers who reach out to us via telephone number and email. Forward customer 2nd line questions within our YMBNL team or our dealer network. Support and advise Lead/Manager upon all customer questionnaire escalations.
• Order Processing - Coordinate an efficient and flawless P&A order process between our dealer network, B2B, YME and other stakeholders.
• Sales - Coordinate and monitor daily, weekly, monthly sales to secure monthly/yearly P&A budgets and report management upon inconsistencies and/or possibilities.
• Dealer Sales Targets - Inform dealer network monthly / quarterly upon sales results versus sales targets and advise them accordantly to achieve sales targets.
• Information provision - Inform dealer network upon (new) product information, availability and alternatives. Inform and train (new) dealers on Yamaha P&A systems to improve efficiency and results. Support and guide dealer network with all P&A related questions.
• E_Commerce - Coordinate all P&A e_Com related activities to secure our omni-channel sales targets.
• PR activities - Participate in Yamaha promotional events, such as national shows, demo tours etc.
• Local Business - Coordinate all local business (S100, propellors, etc) activities and sales. Analyse new opportunities and initiate improvements on quality and/or sales. Execute clear administration with Yamaha systems, to secure proper purchase and stock control and flawless invoicing and shipping.
• Warehousing - Coordinate Warehouse activities like clearing purchase orders and process local orders to our dealers.

What do you bring?
• Bachelor’s degree (commercial/business/technical)
• Minimum of 3 years Sales Desk experience or (automotive) customer support
• Language efficiency (verbal and written) in Dutch, English and French (mandatory)
• Driving licence categories A and BE, Boating licence I & II is a pro
• Interest in and knowledge of Yamaha (PTW) products

About You!
A motivated and inspirational colleague, happy to support the business and truly devoted to customer success. You are a humble team player, who is willing to learn and is not afraid to face challenges. Quality and professionalism lie close to your heart.

About Yamaha Motor Europe

Yamaha Motor Europe is responsible for coordinating the marketing and sales activities of our products in the European market, mainly: Yamaha motorcycles, scooters, marine engines, personal watercraft vehicles, boats, 4-wheeled all terrain and side-by-side vehicles (ATVs/SSVs), lightweight vehicles (golf cars, personal and commercial vehicles).

What’s in it for you?

A diverse and international environment;
Commuting allowance, holiday allowance, and 28 days off to enjoy as you please;
13th-month payment and you will participate in our Bonus Program;
Pension scheme;
Learning and development opportunities;
Discount on Yamaha products;
Your first contract will be a temporary contract, but with the intention to extend or offer an indefinite contract;
We support you in getting your motor or boat license;
Free fruit is available in our office;
Fuel up at "The Three Forks" with a yummy breakfast or lunch—right here at the office and easy on the budget;
We offer Employee Assistance Program (EAP) to support you and your family with health, wellbeing and practical life matters;
Get to know your colleagues during our company/team events.

Ready to Rev Your Potential?
We are looking forward to receiving your CV and motivation letter.

Note, an assessment will be part of our procedure.