Service Coordinator

Location:

Schiphol-Rijk, NL, 1119 NC

Workplace: Hybrid

Employee Type: Employee

Share our passion:
Ever since our founder, Genichi Kawakami, established Yamaha Motor, it is our mission to give to ALL our customers KANDO. Not only with our products, but also to our employees. KANDO is a Japanese word to express the feeling of deep satisfaction and excitement you get when you encounter something of exceptional value, quality, and performance.

You have the opportunity to be part of the Yamaha family.

For Yamaha Motor Europe N.V.(YME), located at Schiphol-Rijk in the Netherlands, we are looking for a Service Coordinator in our Marine Division.

About the role:

Perform technical support to distributors/dealers for all relevant marine products. Improve and coordinate the European Marine Service policies and procedures, drawn up within Divisional guidelines. Set KPI’s on service and warranty performance of the dealers and, based on their performance, write an action plan for Distributors to address the situation / support to improve this performance.

Your responsibilities:

1. Distributors and YME branch office service technical support:

Providing support to our distributors is our main task. This includes addressing technical and warranty inquiries and issues from distributors received by the dealer network and reporting them to YMC via email or through the market information system. It also involves improving the warranty workflow by streamlining internal procedures and system processes

2.Support, modify and maintain systems processes:

Modify and maintain if needed service systems and databases such the ones used in warranty operations creating future YME marine business systems.

3.Monitor, measure and increase the performance of our dealers:

Monitor internal KPI’s on dealer warranty cost and performance with our BI tools, based on Yamaha’s policies and procedures. Based on these KPI’s, regularly measure the related performance of distributors/dealers. Together with the Service team and the distributors, define tools/support to improve the performance of the dealers with regards to service/warranty.

4. Support Product Planning and Management:

Support Product planning by gathering and providing proper feedback from the European market inquiries and issue. Keep close contact with all the YME stakeholders and the distributors to support new product developments.

What do you bring?

Business experience of 3 years.
Functional knowledge in the field of Marine
After-sales technical support
Bachelor’s or master’s degree, preferably in Engineering or a technical field.
Communicational (internal / external) skills.
Fluency in the English language.
Excellent MS Office software skills.

About You!

A motivated and inspirational colleague, happy to support the business and truly devoted to customer success. You are a humble team player, who is willing to learn and is not afraid to face challenges. Quality and professionalism lie close to your heart.

About Yamaha Motor Europe

Yamaha Motor Europe is responsible for coordinating the marketing and sales activities of our products in the European market, mainly: Yamaha motorcycles, scooters, marine engines, personal watercraft vehicles, boats, 4-wheeled all terrain and side-by-side vehicles (ATVs/SSVs), lightweight vehicles (golf cars, personal and commercial vehicles).

What’s in it for you?

A diverse and international environment.
We offer a hybrid way of working, of course, this includes working from home allowance and a budget for setting up your home office
Commuting allowance, holiday allowance, and 28 days off to enjoy as you please.
13th-month payment and you will participate in our Bonus Program.
Pension scheme.
Learning and development opportunities.
Discount on Yamaha products.
Your first contract will be a temporary contract, but with the intention to extend or offer an indefinite contract.
We support you in getting your motor or boat license.
Free fruit is available in our office.
Fuel up at "The Three Forks" with a yummy breakfast or lunch—right here at the office and easy on the budget.

Contact:
Sounds interesting? We are looking forward to receiving your CV and motivation letter.
You can apply by using the "Apply Now" button on this screen.

Note, an assessment will be part of our procedure.

Agency? In case necessary we know where to find you!